Overall, we want to ensure customer satisfaction. Below is the standard return / refund policy but if you have received a defective product, are not happy with the quality, feel that something could be better / different or for any other reason are not satisfied, please first contact us at email@example.com and we will do our best to satisfy you. We want to be the leader of excellent customer service in the haunt industry so please reach out and give us the opportunity to prove ourselves to you.
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. These includes but are not limited to downloadable products. Additionally, items purchased through another vendor by link from our site must be handled through the selling vendor.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error or defect.
- Any item that is returned more than 30 days after delivery unless prior arrangement / approval has been received by emailing us at firstname.lastname@example.org
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Only regular priced items may be refunded. Clearance items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: 1009 A ST SE, Linton, IN 47441.
To return your product, you should mail your product to: 1009 A ST SE, Linton, IN 47441.
You will be responsible for paying for your own shipping costs for returning your item unless you have received prior approval by contacting us at email@example.com. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at firstname.lastname@example.org for questions related to refunds and returns.